Our Services

Boilers, heating and plumbing across Doncaster

Frequently Asked Questions

General Questions

What areas do you cover?

We are based in Doncaster and cover the DN1 to DN12 postcodes, including Armthorpe, Bessacarr, Hatfield, Thorne, Bawtry, Rossington and Conisbrough. If you are not sure whether you are in our area, call us on 01302 613810 or WhatsApp us on 07982 817452 and we will let you know.

Are you Gas Safe registered?

Yes. Boilers Done Right Ltd is Gas Safe registered, registration number 980945. You can check our registration on the Gas Safe Register website.

How much experience do you have?

Our founders, Wayne and David, have over 30 years of combined experience in the gas, heating and plumbing industry, and they have been based in Doncaster for a number of years.

What are your opening hours?

We work Monday to Friday, 7:30am to 5pm. You can still call or message us outside those hours and we will get back to you. We do not offer a 24-hour call-out service.

Do you offer free quotes?

Yes. Quotes are free and valid for 30 days. For smaller jobs, sending us a photo on WhatsApp is often the quickest way to get a price.

Do you guarantee your work?

Yes. All of our labour carries a 24-month workmanship guarantee from the date the job is completed. Boilers and parts are also covered by their manufacturer's warranty.

What are the payment methods you accept for boilers?

We accept bank transfer, credit/debit card or a card payment link. Cash is only accepted if agreed in advance.

What cards do you accept?

We accept all credit and debit cards from Visa through to American Express.

How much does a new boiler cost?

Most new boiler installations cost between £1,500 and £2,800 supplied and fitted. The final price depends on the boiler you choose and any changes your system needs. We give you a fixed written quote after a free survey.

Do I need to pay a deposit?

For boiler installations we take a 50% deposit to confirm your booking and order the materials. The balance is due when the work is complete.

Do you take the old boiler away?

Yes. We remove and responsibly dispose of your old boiler, along with any old cylinders, radiators and packaging from the job.

Do you register the boiler warranty?

Yes. We register the manufacturer warranty for you and notify Building Control through Gas Safe, so your compliance certificate is sent straight to you.

Will I get a certificate at the end of the service?

Absolutely. We sign your service book if you have one, or we email you a copy of the service certificate.

Do I need my boiler serviced for my warranty?

Yes. Most manufacturers require your boiler to be serviced every year to honour the warranty.

How long does the service take?

We usually allow up to an hour. If the boiler needs a deeper clean, it may take a little longer.

How much is a boiler service?

A standard boiler service costs £95.

Do you repair boilers as well?

Yes. We find and fix boiler faults and fit replacement parts. We explain what is wrong and give you the price before any repair goes ahead.

Do you do Landlord Gas Safety Certificates?

Yes. We carry out landlord gas safety checks and issue the Landlord Gas Safety Certificate (CP12) for rental properties across Doncaster.

I only have a small plumbing job, do you do those?

Yes. We do everything from tap changes and toilet repairs to full heating system installations.

How much does a plumbing job cost?

Plumbing jobs start from £95. We tell you the price before we start, so there are no surprises.

Do you fit Saniflo units?

Yes. We supply, install and repair Saniflo macerator units.

Can you power flush my central heating?

Yes. If your radiators are cold at the bottom or slow to heat up, a power flush can clear the sludge from your system. We also replace and add radiators.

Do you install unvented cylinders?

Yes. We install and replace unvented hot water cylinders as well as full central heating systems.

My toilet is blocked, can you unblock it?

Yes. We handle blockages from your toilet right up to the main sewer line.

How much does it cost to unblock a drain?

Drain unblocking starts from £95. We confirm the price before we start.

Do you do CCTV drain surveys?

Yes. We use a drain camera to look inside the pipe and find the cause of repeat blockages, slow drains or bad smells.

My drain keeps blocking, what can I do?

A drain that keeps blocking usually has an underlying cause, such as a build-up, a displaced joint or roots getting in. A CCTV survey shows us exactly what is happening so we can recommend the right fix.

Will you leave the area clean?

Yes. We clean up after ourselves and leave the area tidy when the job is done.

My gas has been capped off, can you replace the pipework?

Absolutely. We can replace the pipework or carry out a full new gas pipework installation, test it and get your supply safely back into use.

How much does gas pipework cost?

Gas pipework jobs start from £95. The final price depends on the length of the run and where it needs to go, and we confirm it before we start.

Are your engineers qualified to work on gas?

Yes. All gas work is carried out by Gas Safe registered engineers. Our business registration number is 980945.

Can you run a gas supply for a new cooker or hob?

Yes. We install new gas runs for cookers, hobs and other gas appliances, and for boilers that are being moved.

What happens if you find something unsafe?

As Gas Safe engineers we must follow the unsafe situations procedure. We explain the problem, label it and make it safe, and then give you a price to put it right.

We have a lot of limescale and the water tastes funny. Is there anything you can do?

Yes. We can install a whole-house filtration system.

How much does a whole-house water filter cost?

Whole-house filtration systems start from £400 fitted. We recommend the right system for your home and confirm the price before we start.

Where is the filter fitted?

We fit it on your incoming water main, usually close to where it enters the property, so every tap in the house gets filtered water.

Do the filters need maintaining?

Yes. The cartridges need changing periodically. We explain how often and what it costs before you commit.

How long does installation take?

Most installations are straightforward, and we confirm how long yours will take when we quote.

Do you offer a full end-to-end service, including tiling, plastering and plumbing?

Yes. We offer a full end-to-end service on bathroom replacements and installations.

How much does a new bathroom cost?

Bathroom installations start from £2,000. The price depends on the size of the room and the suite and finishes you choose. We give you a clear written quote after visiting.

Do you remove the old bathroom?

Yes. We strip out and dispose of the old suite as part of the job.

Do I need a deposit for a bathroom?

For larger projects like bathrooms we take a 50% deposit to confirm the booking and order materials, with the balance due on completion.

Is the work guaranteed?

Yes. Our labour carries a 24-month workmanship guarantee, and products are covered by their manufacturer's warranty.