Privacy Policy
Last updated: October 2026
1. Who We Are
Boilers Done Right Ltd is a boiler, heating and plumbing company based in Doncaster. We are the data controller for personal information collected through this website. Boilers Done Right Ltd is registered in England and Wales, company number 17195379, registered office 1 Holly House, Mill Street, Uppermill, Oldham, OL3 6LZ.
Contact: info@boilersdoneright.co.uk or call 01302 613810.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone or email. This may include your name, email address, phone number and details about your property and the work you need doing.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm appointments
- Provide after-installation support
- Keep the records we are legally required to keep, including gas safety records
We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.
Where needed for certification and warranty registration, we may share your details with Gas Safe Register, Building Control and appliance manufacturers.
4. Legal Basis for Processing
We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book an appointment, to fulfil a contract. Where we require your consent for any processing, we will ask for it separately.
5. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.
6. Your Rights
Under UK GDPR, you have the right to access, correct or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at info@boilersdoneright.co.uk.
7. Cookies
This website uses only cookies needed for the site to work. We do not use tracking or advertising cookies. Our online enquiry form is provided by our customer management system (HighLevel / LeadConnector). It only loads when you go to open it, and it may then set its own cookies, including Cloudflare security cookies used to block spam, and stores the details you submit so we can reply. The embedded Google Map may set its own cookies, subject to Google's privacy policy.
8. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page. Continued use of the website after a change constitutes acceptance of the updated policy.
9. Complaints
If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.